Services
Mascom offers all the VOIP services provided by major telecom companies – with the personalized customer care you thought was extinct.
Need a remote office setup that you can log into from anywhere in the world? Or a phone system that will automatically cycle through your company to connect clients with an available representative?
Need to integrate two or more office locations with one service?
We’ll tailor your phone system to your exact needs and maintain it offsite so that you can focus on what counts – your business. When you have questions or want a change, you get direct, immediate access to a member of our team. No more frustrating troubleshooting and no more waiting on hold when you call customer care – let us take care of it!
Professional phone services
- Multiple call waiting and Caller ID — no more busy signals or mystery calls.
- Call transfer/parking.
- Message notification and call back options.
- Auto attendants for automated answering/routing.
- Hunt lists – live personal answering: have calls ring multiple extensions at the same time or in a predetermined order until an available representative answers.
- Holiday and off-hours call routing
- Administrate access to call details and all system settings.
- We will train and supply help at no extra cost.
Customer Care
Our offices are located in the Virginia Tech Corporate Research Center in Blacksburg, Virginia.
- Unlimited Free Support
- Remote Desktop Help
- Rapid in-person service for clients in Virginia’s New River and Roanoke Valleys.
Fees
All services included in the monthly fee
- Unlimited calls within the United States and Canada.
- International call charges vary by country.
- Additional phone numbers.
- No upfront cost — we supply phones at no charge.
- Free support, in person or remote as necessary.
- The monthly fee varies based on the number of physical extensions. Please contact us for pricing and evaluation.
Keep your phone number
We quickly transfer your existing number to your new service at no cost.
Remote work, simplified!
- 24-hour automated call transfers to an outside number or remote office.
- Find me/follow me – receive calls remotely at up to four different locations.
- Control and maintain your individual phone settings and call routing from any web-connected device with your own personalized extension admin page.
- Voicemail notification and delivery to your e-mail.
- SIP client app on your mobile phone for sales/on duty personnel in the field.
- Web interface for any computer with mic and speakers.
- Integrated home office for remote work using our standard or your wireless phones.