Connect your office,
spark productivity

CMG Leasing and SAS Builders have been very happy with the VoIP phone system through Mascom. We have over 60 phones across 9 offices in the New River Valley. With the presence capabilities and extension to extension dialing within the VoIP system, it feels like we're all in one office. The system is highly configurable, reliable, and scales as we continue to grow. Doug and his team were able to tailor the system to meet our exact needs, which is refreshing compared to the "one size fits all" solutions out there. CMG was fortunate to have this system in place when the COVID-19 pandemic hit our area. Being in the multifamily housing industry, our residents still relied on us to provide a high level of customer service. Mascom's system allowed us to have the business continuity and levels of customer service our residents expect. Some of our staff took their phones home, forwarded their office line to their mobile phone, or used an app on their mobile phone. The system afforded us multiple options to continue working while remaining safe."

Jason Taylor

CIO, CMG Leasing / SAS Builders

Mascom, LLC was my first experience with IP phone networks and I could not be happier. I started off using them in a cafe and catering business that needed multiple options to route incoming calls to the cafe, office, catering manager, food truck, and a cell phone. They were able to set this up exactly as we wanted and we are able to easily tweak any settings we need through the system's setup interface on our office computer. After getting comfortable with the system I began transitioning my other locations as well. The first thing I noticed was how easy it was to transfer calls between locations and even route my office calls to whichever location I was working at that day. When the pandemic hit, the ability to instantly increase our call capacity was invaluable as we moved from mostly dine-in business to all phone order take-out business on our restaurant side. A quick call to local customer service for an answer to a setup question and we were able to immediately go from 15-20 phone orders a day to 150+ phone orders per day without callers having to suffer ongoing busy signals or add new equipment. Our phones were wifi-enabled so we were able to move them to convenient places in the restaurants and all we needed was a power outlet. In addition to the flexibility of both the system and the customer service, my monthly phone bill went down from what I was paying to have rigid traditional phone lines from the big "V" phone company.

Mike Soriano